Customer Support

Ecommerce: orders, returns and fulfillment

Order checks, stock choices, return instructions and warehouse notes grounded in verified order status. Replace bracketed fields before use.

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Snippets (10)

;shop-variant

Clarify the product variant

Which [size, color or model] do you mean for [product]? Please use the option name shown on the prod

;shop-order

Find the order without payment details

Please send the order reference from your confirmation so I can check [issue]. Do not send your card

;shop-delay

Offer verified choices for a delayed item

[Item] in order [reference] has not shipped because [verified reason]. The current dispatch estimate

;shop-address

Check whether an address change is still possible

I need to check the fulfillment status before confirming an address change for order [reference]. Pl

;shop-tracking

Explain a checked shipment status

For order [reference], the latest carrier event is [exact status] at [date, time and time zone]. Tra

;shop-return

Send approved return instructions

For return reference [reference], the approved return instructions are [verified steps or official r

;shop-refund

Distinguish refund review from payment processing

Refund reference [reference] currently shows [verified status] as of [checked time]. [State the veri

;shop-stock

Offer an in-stock alternative without substituting silently

[Requested variant] is currently [verified availability]. [Alternative] is available, but differs in

;shop-damage

Collect focused evidence of a damaged item

I'm sorry [item] arrived damaged. For order [reference], please share [evidence required by the appl

;shop-exception

Send a warehouse exception note

Order reference: [reference] Expected item and quantity: [SKU; quantity] Observed exception: [stock,